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Klésia – service centre

Infotel ensures the maintenance of "Life and Health Insurance" management systems by ensuring high levels of service

Maintaining insurance management systems

Klésia was created in 2012 from the merger of the Mornay and D&O groups. Since then, Infotel has been providing the maintenance of the ‘People Insurance’ management systems inherited from both groups, providing high levels of service.

The scope covered 40 applications and 6,500 components in the following fields: company data repositories/personnel, salaries, recovery/litigation, health, welfare, commissioning, risk management & social initiatives.


  • The service centre processes ongoing application status developments (from the initial expression of needs to production), corrective maintenance, treatment of production incidents and also production monitoring.
  • The team supports projects related to the application scope as well as assistance to Product Managers and users.
  • An on-call system can be set up on demand.
  • Infotel provide expertise services, together with service management and steering.


Proud of a partnership lasting almost 20 years

I set up the TMA in 1999, and over time a genuine relationship of trust has been built up between the customer and us. After all these years, the team still shows its original 300% involvement! It's complicated, because we rarely have sufficient overview of the work ahead, but because we are all aware of the image and financial impact this can have on Klésia, we remain flexible and alert at all times.

Project Director
Fabrice Normand


  • MVS / UNIX / Cobol / CSP / PL/SQL / FORMS / DB2 / Oracle / PostGreSQL / CICS / Java JEE / Spring / Hibernate / Junit / Maven / WebSphere

Success factors

  • As functional experts, we have been able to build on our expertise over time
  • This has enabled resources to be pooled across all the areas we cover
  • Our greatest strength lies in the lasting interrelationship of quality, proximity, understanding and consulting


Automatic process of loan request and the simplification of KYC "Know Your Customer".


  • Improvement of KYC and the onboarding of new clients with automatic identity verification thanks to intelligent ID document processing on the web or in an application.
  • Acceleration in the dealing with requests for loans and mortgages: process and automatic classification of new documents, extraction of information and validation of data points.
  • Fraud prevention and respect of rules: automation of compliance requirements on contracts, financial documents and ID documentation.
  • Easing and simplification of the consumer spending comprehension: classification of bank transfers from the study of receipt and invoice item data.


Automated process of scientific papers and other documentation linked to the registering of a patent for intellectual property.


  • Recognition and automatic indexation of fields for a precise search among the documents relating to the patent application.
  • Standardisation of the documents with online specifications: bibliopraphy, expired patent, renewed patent, etc.


Automatic processing of receipts, bills and other financial documents.


  • Automisation of the accounting process: declaration of VAT, supplier bills, etc.
  • Standardisation and harmonisation of the business accounting processes.
  • Improving data security with the deletion of manual errors and with the synthesising of controls.
  • Contribution to the reduction in fraud risks, à la réduction des risques de fraude, reinforcement of operational security, audit trails and internal controls.
  • Support in the change management and accounting teams on the appropriation of this new solution.