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European Patent Office – multi-project service centre

Supporting EPO in its business challenges

A 20-year partnership

The EPO – European Patent Office – is the body that oversees patents filed throughout Europe. Since 1973, the EPO’s main activity has been to examine patent applications and grant European patents.

Infotel’s role is to help the EPO meet its professional challenges:

  • The interpretation of non-structured data within a limited time frame.
  • Increasing staff members’ productivity when working on time and resource consuming tasks.
  • Optimising professional processes


The scope of activity covers the management of patent and scientific literature, bibliography and full-text databases, management of the NPL matching database (automatic pairing process for scientific literature) and the automatic translation of patent documents by ML. GNMT, as well as management of EPO websites. This includes the institutional website as well as intranet and extranet sites.

Many services are provided including production monitoring, corrective and evolutionary maintenance, technical-functional analyses, consulting, customer relationship monitoring and functional documentation.  Projects are managed in Agile mode.

Success factors

Key factors of success lie in the ability to adapt, meet customer needs and put forward proposals for innovative developments. This means constantly seeking opportunities to improve productivity and develop an R&D activity to improve quality.

This project involved managing the service centre on the client’s site in the Hague and the Infotel remote sites in Bagnolet and Lille


The expert's viewpoint

The DOPS service centre has managed all the European Patent Office ETL procedures associated with its text databases (patents and scientific literature) for more than 15 years. In this capacity, the Infotel teams have built up specialised expertise appreciated by the EPO which enables Infotel to stand out from rival IT companies working with the Office. With this acquired expertise, the DOPS team mainly focuses on improving existing applications (ongoing improvement) with a view to completely updating them in the next few years (data migration on DB2 to MongoDB). As a result, the DOPS CDS primarily stands as a source of functional and technical expertise essentially operating in an advisory capacity for the EPO.

Project managers,
Christine Dumont and Jean-François Guérin


  • DOPS
  • Java / Javascript / WS / Angular JS / DB2 / MongoDB / Cobol
  • Machine Translation
  • Java / Javascript / Google Neural Machine Translation (GNMT)
  • Web Publishing Services
  • Lenya, IBM WCM, PHP, Javascript

Infotel’s added value

  • Sustainable relationship built on quality, proximity, attentiveness, advice
  • Close collaboration with the other Infotel service centre for the EPO: Mougins (FR), Newcastle (UK)
  • Capitalising on our expertise
  • Pooling resources
  • Functional expertise of the EPO’s activity
  • Technical expertise in J2EE and Big Data


Automatic process of loan request and the simplification of KYC "Know Your Customer".


  • Improvement of KYC and the onboarding of new clients with automatic identity verification thanks to intelligent ID document processing on the web or in an application.
  • Acceleration in the dealing with requests for loans and mortgages: process and automatic classification of new documents, extraction of information and validation of data points.
  • Fraud prevention and respect of rules: automation of compliance requirements on contracts, financial documents and ID documentation.
  • Easing and simplification of the consumer spending comprehension: classification of bank transfers from the study of receipt and invoice item data.


Automated process of scientific papers and other documentation linked to the registering of a patent for intellectual property.


  • Recognition and automatic indexation of fields for a precise search among the documents relating to the patent application.
  • Standardisation of the documents with online specifications: bibliopraphy, expired patent, renewed patent, etc.


Automatic processing of receipts, bills and other financial documents.


  • Automisation of the accounting process: declaration of VAT, supplier bills, etc.
  • Standardisation and harmonisation of the business accounting processes.
  • Improving data security with the deletion of manual errors and with the synthesising of controls.
  • Contribution to the reduction in fraud risks, à la réduction des risques de fraude, reinforcement of operational security, audit trails and internal controls.
  • Support in the change management and accounting teams on the appropriation of this new solution.