Services
The scope of activity covers the management of patent and scientific literature, bibliography and full-text databases, management of the NPL matching database (automatic pairing process for scientific literature) and the automatic translation of patent documents by ML. GNMT, as well as management of EPO websites. This includes the institutional website as well as intranet and extranet sites.
Many services are provided including production monitoring, corrective and evolutionary maintenance, technical-functional analyses, consulting, customer relationship monitoring and functional documentation. Projects are managed in Agile mode.
Success factors
Key factors of success lie in the ability to adapt, meet customer needs and put forward proposals for innovative developments. This means constantly seeking opportunities to improve productivity and develop an R&D activity to improve quality.
This project involved managing the service centre on the client’s site in the Hague and the Infotel remote sites in Bagnolet and Lille