A recruitment consultant will contact you soon.

BNP Personal Finance Portugal

Assistance to BNP PF Portugal in the implementation of agile methods within its organization

Supporting BNP Personal Finance Portugal in the implementation of agile methods

As part of its digital transformation plan, BNP PF Portugal wanted to implement agile methods within its business divisions, and its IT department.

The company’s executive committee needed to understand the impact Agile will have on its structure and procedures. It wanted to train its business and IT teams in the Scrum method and set up an Agile pilot project, coaching them from initial concept right through to implementation.


Infotel developed and delivered strategic approach to setting up the adoption of Agile methodology within a complex organisation. This involved:

  • Training the operational teams (specialists and IT) for the roles of product owner and scrum master.
  • Defining, designing and coaching the implementation of a pilot project using the Scrum method.
  • Getting feedback from the pilot project and assisting the general management in its transition towards Agile operations.


The expert's viewpoint

On paper, transition to the agile seems accessible, but in fact, it profoundly modifies all the operating methods of a conventionally non-agile company: the organisation, internal procedures, working methods, environments and team management. In short, an agile transition will take time to become sustainably embedded into a subsidiary's day-to-day life.

Director of the Digital OAIO Consulting Agency
Florent Rudolf


  • To support BNP Personal Finance in its transformation into an Agile Scrum model, we conducted 5 days of awareness and training sessions about the agile for over 40 in-house staff members.
  • During this training, 2 days were devoted to the role of product owner for the marketing and business people, and 2 days to the role of Scrum master for project managers and developers.


  • Definition by the general management of a pilot project to be implemented in Agile mode
  • Designation of the team and clarification of the roles and responsibilities of each member
  • Building a prioritised backlog and writing user stories
  • Setting up the entire organisational, methodological and technical framework for the development of the pilot project


Automatic process of loan request and the simplification of KYC "Know Your Customer".


  • Improvement of KYC and the onboarding of new clients with automatic identity verification thanks to intelligent ID document processing on the web or in an application.
  • Acceleration in the dealing with requests for loans and mortgages: process and automatic classification of new documents, extraction of information and validation of data points.
  • Fraud prevention and respect of rules: automation of compliance requirements on contracts, financial documents and ID documentation.
  • Easing and simplification of the consumer spending comprehension: classification of bank transfers from the study of receipt and invoice item data.


Automated process of scientific papers and other documentation linked to the registering of a patent for intellectual property.


  • Recognition and automatic indexation of fields for a precise search among the documents relating to the patent application.
  • Standardisation of the documents with online specifications: bibliopraphy, expired patent, renewed patent, etc.


Automatic processing of receipts, bills and other financial documents.


  • Automisation of the accounting process: declaration of VAT, supplier bills, etc.
  • Standardisation and harmonisation of the business accounting processes.
  • Improving data security with the deletion of manual errors and with the synthesising of controls.
  • Contribution to the reduction in fraud risks, à la réduction des risques de fraude, reinforcement of operational security, audit trails and internal controls.
  • Support in the change management and accounting teams on the appropriation of this new solution.