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Banque de France – MVS Service Centre

Since 2010, the Banque de France has entrusted the development and maintenance of its MVS applications to Infotel

Streamlining maintenance efforts

Since 2010, the Banque de France has entrusted the development and maintenance of its MVS applications to Infotel with the aim of streamlining maintenance efforts to reduce costs. The relationship has also allowed Banque de France to focus internal resources on projects and the development of new applications.


  • Collection, analysis and provision of information on non-financial companies
  • Rating of companies and individuals
  • Collecting payment incident reports
  • Managing reminders with companies, credit institutions and Registries
  • Operational management of non-financial companies


  • Carrying out fixed-price projects
  • Evolving maintenance
  • Technical specifications
  • Performing/Unit Tests
  • Qualification/Internal receipts
  • Hot and cold corrective maintenance
  • Project Director / Manager Operational Assistance
  • Studies and technical migrations
  • Production monitoring


The expert's viewpoint

The MVS service centre is conducive to work and personal growth. I joined the team 8 months ago and was immediately assigned to the most experienced project managers or application managers as supervisors. There is always a positive, helpful atmosphere here, which allows projects to move forward efficiently. Any criticisms made by the project leaders are always constructive, which is an incentive to work hard and be involved in everything rather than keeping a low profile. Project management is active and keeps the teams stimulated all the time. Right now, I'm able to act on my own initiative and continue to learn as I become more self-confident and efficient.

Madeleine Meffre


  • Intranex emulator – TSO
  • Eclipse – JIRA

Teams and workloads

  • 8,000 man-hours in 2017
  • An average of 40 team members in 2017

Success factors

  • Resource mutualisation between applications
  • Organisation with a Front Office on the client’s premises and a Back Office in Lille
  • Use of performance curves / PACBASE maintenance
  • Sustainable relationship: quality, proximity, attentiveness
  • Measured service quality (indicators, client satisfaction surveys)


Automatic process of loan request and the simplification of KYC "Know Your Customer".


  • Improvement of KYC and the onboarding of new clients with automatic identity verification thanks to intelligent ID document processing on the web or in an application.
  • Acceleration in the dealing with requests for loans and mortgages: process and automatic classification of new documents, extraction of information and validation of data points.
  • Fraud prevention and respect of rules: automation of compliance requirements on contracts, financial documents and ID documentation.
  • Easing and simplification of the consumer spending comprehension: classification of bank transfers from the study of receipt and invoice item data.


Automated process of scientific papers and other documentation linked to the registering of a patent for intellectual property.


  • Recognition and automatic indexation of fields for a precise search among the documents relating to the patent application.
  • Standardisation of the documents with online specifications: bibliopraphy, expired patent, renewed patent, etc.


Automatic processing of receipts, bills and other financial documents.


  • Automisation of the accounting process: declaration of VAT, supplier bills, etc.
  • Standardisation and harmonisation of the business accounting processes.
  • Improving data security with the deletion of manual errors and with the synthesising of controls.
  • Contribution to the reduction in fraud risks, à la réduction des risques de fraude, reinforcement of operational security, audit trails and internal controls.
  • Support in the change management and accounting teams on the appropriation of this new solution.