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Airbus – Infrastructure transition management

Infrastructure transition management for Airbus

Supporting the transition to a new IT supplier

In 2014, the Airbus department in charge of the back office management of its IT infrastructure changed its supplier.

An ‘end-to-end services’ approach emerged, breaking with the previous contract based on a logic of unitary demands. This required the unification of several service contracts and providers, delivering a consistent approach to suppliers and IT elements.

This led to a transitional management project in preparation for issuing a call for tender, choosing the new supplier and monitoring the transition.


Preparing the call for tender

  • Audit of the documentation as well as the CMDB
  • Census of all Airbus partners and service providers

Involvement in the choice of subcontractor

  • Help in defining the selection criteria

Monitoring the transition

  • Support of all cross-functional services involving the new entrant : Data Center, Monitoring, Scheduling, Storage, Backup, DOD, webhosting, remote display, model, performance and security
  • Participation in defining the transition plan with 7 sub-projects over 1 year
  • Improved CMDB (repository) data quality and documentation (audit)


The expert's viewpoint

The scope of the Airbus project was incredible. Infotel supported a transition involving 700 applications, 2,500 Databases and 15,000 items of hardware.

Project leader at Infotel
Emeric Banfous

Methods and technologies

  • Interviews with the various directors of the Airbus IT system.
  • Workshops by theme with the new suppliert to build the transition plan


Automatic process of loan request and the simplification of KYC "Know Your Customer".


  • Improvement of KYC and the onboarding of new clients with automatic identity verification thanks to intelligent ID document processing on the web or in an application.
  • Acceleration in the dealing with requests for loans and mortgages: process and automatic classification of new documents, extraction of information and validation of data points.
  • Fraud prevention and respect of rules: automation of compliance requirements on contracts, financial documents and ID documentation.
  • Easing and simplification of the consumer spending comprehension: classification of bank transfers from the study of receipt and invoice item data.


Automated process of scientific papers and other documentation linked to the registering of a patent for intellectual property.


  • Recognition and automatic indexation of fields for a precise search among the documents relating to the patent application.
  • Standardisation of the documents with online specifications: bibliopraphy, expired patent, renewed patent, etc.


Automatic processing of receipts, bills and other financial documents.


  • Automisation of the accounting process: declaration of VAT, supplier bills, etc.
  • Standardisation and harmonisation of the business accounting processes.
  • Improving data security with the deletion of manual errors and with the synthesising of controls.
  • Contribution to the reduction in fraud risks, à la réduction des risques de fraude, reinforcement of operational security, audit trails and internal controls.
  • Support in the change management and accounting teams on the appropriation of this new solution.