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Q1 2021 revenue

Q1 2021 revenue: €64.5m

In line with 2021 guidance

Paris, 19 May 2021

(in € million)
202120202019% Change
2021 / 2019
% Change
2021 / 2019
Q164.5 66.062.8+2.7%-2,2%
– Services62.663.660.6+3.2%-1.7%
– Software2.02.32.2-12.6%-15.9%

First quarter in line with objectives

Infotel reported revenue of €64.5m in Q1 2021, in an environment that continued to be marked by the COVID-19 pandemic. Revenue for the period was up 2.7% from Q1 2019, exceeding the guidance set out in the 2020 annual results publication on revenue similar to that of 2019.

The Services business posted revenue of €62.6m in Q1 2021, down slightly by -1.7% compared with an extremely solid pre-COVID Q1 2020 and 3.2% higher than in Q1 2019. Overall, the Infotel Group is seeing a recovery in business activity in all of its operating sectors.

With 104 gross additions over the period, the total workforce exceeded 2,400 people at end-March. The inter-contract rate remained low at an average of 3% for the quarter.

Momentum remains strong in the Banking & Finance sector, which now accounts for 41.4% of Services revenue. The Infotel Group initiated operations with several new customers in the first quarter, including BNP Real Estate, Crédit Agricole, Banque Edel, Natixis and La Banque Postale.

Industrial sector revenue was down 22.4%, with stable business at Airbus and the roll-out of offshore platforms for Stellantis and Nissan.

Services accounted for 18.3% of revenue, with a strong recovery at Air France and the implementation of a major new project for the European Patent Office (EPO).

Infotel UK is also posting a rebound with new opportunities at its Nissan and Virgin Money clients.

Q1 revenue for the Software business came out at €2.0m, including €1.1m in IBM royalties.

Despite the continued fragility of the airline sector, Orlando recently signed new contracts with leading companies such as Air Canada, Air France, Republic Airlines and Fiji Airways and now boasts substantial growth potential.

New growth phase in 2021

Business activity in Q1 2021 confirms the Group’s 2021 guidance, targeting revenue and profitability on a par with 2019.

The Annual General Meeting held in camera today approved the distribution of an exceptional dividend of €1.6 per share paid in respect of FY 2020.

Upcoming event:
Publication of Q2 2021 revenue: 28 July 2021

About Infotel

Listed on Compartment B of Euronext Paris since January 1999 (ISIN code FR0000071797) Infotel is the Specialist of large accounts information management systems, from mobile to very large volume databases (Big Data). At the forefront of technological innovations, Infotel develops its expertise around two complementary poles: computer services and software editing. Infotel posted revenue of €235.2 million in 2020 and employs over 2,400 people.



Automatic process of loan request and the simplification of KYC "Know Your Customer".


  • Improvement of KYC and the onboarding of new clients with automatic identity verification thanks to intelligent ID document processing on the web or in an application.
  • Acceleration in the dealing with requests for loans and mortgages: process and automatic classification of new documents, extraction of information and validation of data points.
  • Fraud prevention and respect of rules: automation of compliance requirements on contracts, financial documents and ID documentation.
  • Easing and simplification of the consumer spending comprehension: classification of bank transfers from the study of receipt and invoice item data.


Automated process of scientific papers and other documentation linked to the registering of a patent for intellectual property.


  • Recognition and automatic indexation of fields for a precise search among the documents relating to the patent application.
  • Standardisation of the documents with online specifications: bibliopraphy, expired patent, renewed patent, etc.


Automatic processing of receipts, bills and other financial documents.


  • Automisation of the accounting process: declaration of VAT, supplier bills, etc.
  • Standardisation and harmonisation of the business accounting processes.
  • Improving data security with the deletion of manual errors and with the synthesising of controls.
  • Contribution to the reduction in fraud risks, à la réduction des risques de fraude, reinforcement of operational security, audit trails and internal controls.
  • Support in the change management and accounting teams on the appropriation of this new solution.