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Customer journey, marketing innovation and the attractiveness of the Millennials, all essential elements in the strategy of European airlines supported by Infotel

Air travel is growing and driving the economy

The arrival of low-cost carriers (LCC) in the air transport market and long-haul carriers offering attractive prices has forced long established airlines to undergo a transformation.

Customer journeys, marketing innovation and the need to appeal to Millennials have become key components of European airlines’ strategies.

Infotel plays an important role among in supporting the digital transformation of several airline operators.

As a major player in this European sector, Infotel is supporting passenger carriers as they upgrade their IS to speed up the process of bringing new service offerings to market for their customers.

Business unit director
Arnaud Siminski




Automatic process of loan request and the simplification of KYC "Know Your Customer".


  • Improvement of KYC and the onboarding of new clients with automatic identity verification thanks to intelligent ID document processing on the web or in an application.
  • Acceleration in the dealing with requests for loans and mortgages: process and automatic classification of new documents, extraction of information and validation of data points.
  • Fraud prevention and respect of rules: automation of compliance requirements on contracts, financial documents and ID documentation.
  • Easing and simplification of the consumer spending comprehension: classification of bank transfers from the study of receipt and invoice item data.


Automated process of scientific papers and other documentation linked to the registering of a patent for intellectual property.


  • Recognition and automatic indexation of fields for a precise search among the documents relating to the patent application.
  • Standardisation of the documents with online specifications: bibliopraphy, expired patent, renewed patent, etc.


Automatic processing of receipts, bills and other financial documents.


  • Automisation of the accounting process: declaration of VAT, supplier bills, etc.
  • Standardisation and harmonisation of the business accounting processes.
  • Improving data security with the deletion of manual errors and with the synthesising of controls.
  • Contribution to the reduction in fraud risks, à la réduction des risques de fraude, reinforcement of operational security, audit trails and internal controls.
  • Support in the change management and accounting teams on the appropriation of this new solution.