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Security management and SI flexibility

Infotel supports companies in obtaining an IT infrastructure capable of adapting simply and efficiently to the changing needs of their business

Delivering responsive and flexible infrastructure

The current business environment requires companies to meet a new challenge: have an infrastructure capable of simply and efficiently adapting to change.

IT departments must be able to meet changes in market expectations and develop new types of usage as businesses call for swifter responsiveness and greater flexibility. They must be able to adapt their infrastructures in real time to keep pace with flux in demand relating to digital resources.

They must be able to adapt their infrastructures to keep pace with increases or decreases in demand relating to digital resources in real time.

This involves increasing infrastructure capacity to develop new services, relocating resources and optimising performance, security and reliability, while limiting outlay and reducing the impact of changes.

It is also important to steer the activity’s growth while maintaining the provision of a flexible infrastructure based on long-term planning.

The challenges

  • Maximising infrastructure efficiency via the organisation
  • Increasing flexibility and scalability
  • Increasing agility
  • Adapting procedures and ways of working
  • Reorganising the IT teams to be more efficient
  • Prioritising innovation and facilitating digitalisation
  • Improving quality and ensuring services’ ongoing availability


The Infotel ITSM service centre offers a pragmatic and flexible approach to needs involving DIS monitoring and command of procedures.

With a "TPO" (Tooling Procedure Organisation), Infotel helps DISs organise and tool their ITIL procedures. The projects are adapted to comply with clients' size and challenges. The service centre team provides advice, ensuring the software package can be swiftly implemented while minimising needs for any specific developments.

Advice as to the approach for transforming usage and assisting with the change are key to a successful outcome.

ITSM technical director
Jean-Jacques COSTE


  • Interviews with communications management to identity appropriate strategy
  • Themed workshops: visual identity, user experience, responsive design
  • DevOps, Fast IT, etc.


  • Cloud, ITSM, Agility, scalability, Government and Architecture, Open Source, Security, Big Data, iTop, GLPI.

Success Factors

  • “IT agility” consists of setting up an infrastructure capable of adapting to changing needs associated with the activity, while maintaining total transparency under all conditions
  • Technology has become a catalyst for the most innovative and profitable product lines
  • The shift towards the cloud calls for a specific strategy and support. Virtualising all layers of the information system, from client workstations to network infrastructures and applications is essential
  • The scalable infrastructure based on the cloud makes it possible to meet the challenge of upgrading or downgrading infrastructures in real time as dictated by business demands associated with digital resources.