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Quality Charter

Quality Charter

Commitment to quality

Quality is part of our culture. Implementing a strategic quality system followed by the Infotel Group helps us to improve our customer service initiatives.

The Infotel Quality commitment features:

  • A Quality Charter
  • ISO 9001:2015 Certification*
  • ISO 14001:2015 Certification*

Our Quality Charter

To satisfy our clients, we:

  • Listens to our customer’s needs and anticipate upcoming demands via an ongoing R&D programme focusing on state-of-the-art technologies
  • Accomplish projects from functional and technical standpoints
  • Exceed clients expectations in terms of recommendations, timeframes and performance.

To respect the environment, we:

  • Respect regulatory provisions and in-house recommendations
  • Further our efforts to save resources
  • Encourage an eco-civic attitude for members of its workforce and subcontractors.

In short: We do what we can control and control what we do, with the aim of achieving excellence.

ISO 9001 certification: 2015*

Quality Assurance and its backing by certification provide our clients and partners with an additional guarantee. This certification reflects Infotel’s determination to drive our company forwards. It is the sign of recognition which reflects how seriously we take these issues.

The ISO 9001:2015 certification* concerns the fields of software design, creation, maintenance and support with an undertaking to deliver the promised results.

ISO 14001 certification: 2015*

Infotel engaged in a procedure which resulted in obtaining ISO 14001 certification* in July 2011.

This certification confirms our commitment, as part of an ongoing improvement policy, to minimising our impact on the environment, our compliance with legal requirements and our conviction to sustainable development.

The ISO 14001:2015 certification* concerns the activities of developing, maintaining and supporting software with undertakings as to the results.

*Those certifications concerned exclusively Infotel Conseil in France



Automatic process of loan request and the simplification of KYC "Know Your Customer".


  • Improvement of KYC and the onboarding of new clients with automatic identity verification thanks to intelligent ID document processing on the web or in an application.
  • Acceleration in the dealing with requests for loans and mortgages: process and automatic classification of new documents, extraction of information and validation of data points.
  • Fraud prevention and respect of rules: automation of compliance requirements on contracts, financial documents and ID documentation.
  • Easing and simplification of the consumer spending comprehension: classification of bank transfers from the study of receipt and invoice item data.


Automated process of scientific papers and other documentation linked to the registering of a patent for intellectual property.


  • Recognition and automatic indexation of fields for a precise search among the documents relating to the patent application.
  • Standardisation of the documents with online specifications: bibliopraphy, expired patent, renewed patent, etc.


Automatic processing of receipts, bills and other financial documents.


  • Automisation of the accounting process: declaration of VAT, supplier bills, etc.
  • Standardisation and harmonisation of the business accounting processes.
  • Improving data security with the deletion of manual errors and with the synthesising of controls.
  • Contribution to the reduction in fraud risks, à la réduction des risques de fraude, reinforcement of operational security, audit trails and internal controls.
  • Support in the change management and accounting teams on the appropriation of this new solution.