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Quality Charter

Quality Charter

Commitment to quality

Quality is part of our culture. Implementing a strategic quality system followed by the Infotel Group helps us to improve our customer service initiatives.

The Infotel Quality commitment features:

  • A Quality Charter
  • ISO 9001:2015 Certification
  • ISO 14001:2015 Certification

Our Quality Charter

To satisfy our clients, we:

  • Listens to our customer’s needs and anticipate upcoming demands via an ongoing R&D programme focusing on state-of-the-art technologies
  • Accomplish projects from functional and technical standpoints
  • Exceed clients expectations in terms of recommendations, timeframes and performance.

To respect the environment, we:

  • Respect regulatory provisions and in-house recommendations
  • Further our efforts to save resources
  • Encourage an eco-civic attitude for members of its workforce and subcontractors.

In short: We do what we can control and control what we do, with the aim of achieving excellence.

ISO 9001 certification: 2015

Quality Assurance and its backing by certification provide our clients and partners with an additional guarantee. This certification reflects Infotel’s determination to drive our company forwards. It is the sign of recognition which reflects how seriously we take these issues.

The ISO 9001:2015 certification concerns the fields of software design, creation, maintenance and support with an undertaking to deliver the promised results.

ISO 14001 certification: 2015

Infotel engaged in a procedure which resulted in obtaining ISO 14001 certification in July 2011.

This certification confirms our commitment, as part of an ongoing improvement policy, to minimising our impact on the environment, our compliance with legal requirements and our conviction to sustainable development.

The ISO 14001:2015 certification concerns the activities of developing, maintaining and supporting software with undertakings as to the results.