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Glossary

ANNSI: National Agency for Information Systems Security

BoF: Bank of France

BNP PF: BNP personal finance

CAM: computer-aided manufacturing

CMDB: configuration management database

CPU: central processing unit

CRM: customer relationship management

DG: Directorate General

DWH: data warehousing

ESN: Digital Services Company

FTE: full time equivalent

Groupe BPCE: Banque Populaire Group and Caisse d’Epargne

AI: artificial intelligence

IOT: internet of things

ISTQB: International Software Testing Qualifications Board

IT: information technology

MVP: minimum viable product

PCI DSS: standard payment card industry data security

PMI: project management institute

PO: product owner

POC: proof of concept

GDPR: General Regulation on Data Protection

HR: human resource

ROI: return on investment

CSR: corporate social responsibility

R & D: research and development

QMS: quality management system

SEO: search engine optimisation

SI: computer system

SIEM: security information management system

SMF: system management facilities

SOC: security operation centre

TMA: third-party application maintenance

UX / UI: user experience / user interface